This warranty is provided by the seller identified on the receipt. For a direct retail purchase from KINGSTAR INTERNATIONAL ENTERPRISE LIMITED, the terms below apply unless the product page or order confirmation provides longer coverage.
1. Warranty period
New KINGSTAR FIT retail hardware is warranted against defects in materials and workmanship under normal intended use for 12 months from the original delivery date. A replacement product is covered for the remainder of the original period or 90 days after replacement, whichever is longer. Wholesale, sample, OEM / ODM and distributor orders follow the written commercial agreement.
2. What is covered
Coverage applies to a verified manufacturing defect affecting the product’s intended operation, including an eligible defect in the main device, built-in battery, sensors, controls or charging function. Normal battery aging and differences within published performance tolerances are not defects.
3. What is not covered
- normal wear, scratches, cosmetic change, consumable parts, bands, removable lenses or packaging;
- accident, impact, crushing, fire, theft, loss, misuse, neglect or use outside published instructions;
- liquid, dust, chemical or temperature damage outside the product’s stated rating and proper-use conditions;
- unauthorized repair, modification, disassembly, incompatible accessories or altered serial identifiers;
- phone, network, third-party software or account issues not caused by the hardware;
- failure to install a necessary safety or compatibility update after reasonable notice; or
- products bought from an unauthorized source where purchase and supply chain cannot be verified.
4. Making a claim
- Contact support@ikingstarfit.com or the Support Center.
- Provide the model, order reference, delivery date, serial identifier if available, description and photos or video.
- Complete reasonable troubleshooting, backup any data and remove account or activation locks if instructed.
- After authorization, send the product to the specified service address using the provided instructions.
Do not send devices to the Hong Kong registered office. It is not a repair or returns facility. We are not responsible for an unauthorized parcel sent there.
5. Warranty remedy
After verification, we may repair the product, replace it with the same or functionally equivalent product, or refund the applicable purchase price where repair or replacement is not reasonable. Replaced parts or products may be new or professionally refurbished to equivalent standards, where permitted by law. The remedy does not extend to unrelated accessories or consequential loss.
6. Shipping for claims
For a valid direct warranty claim, we cover reasonable standard transportation required for the approved remedy. If inspection shows an excluded cause, we may return the product at the customer’s cost after providing the result and available paid-service options.
7. Data and device preparation
Warranty service may reset or replace a device and erase locally stored data. Sync or back up available data, remove personal information and disable account locks before return. Do not send unrelated accessories or payment information.
8. Wellness limitation
The warranty covers product operation, not the accuracy of a general wellness result for diagnosis or medical treatment. Sensor readings vary with fit, movement, skin, environment and other factors. Follow the product instructions and seek professional medical advice when needed.
9. Statutory rights
This limited warranty is in addition to rights and remedies that cannot be excluded under applicable consumer law. No provision limits liability for fraud or another liability that cannot lawfully be limited.