1. Where this policy applies
This policy applies to physical products sold directly by KINGSTAR INTERNATIONAL ENTERPRISE LIMITED. A distributor, marketplace, retailer or app store applies its own delivery terms. Wholesale and OEM / ODM delivery is governed by the applicable quotation, purchase order, Incoterm or signed agreement.
2. Processing
In-stock retail orders are normally prepared within 2–5 business days after payment verification. Weekends and Hong Kong or fulfillment-location public holidays are not business days. Pre-orders, customized products and temporary stock shortages use the dispatch estimate shown before purchase or communicated in the order confirmation.
An order acknowledgement is not a dispatch confirmation. We will not accept advance payment where we have no reasonable basis to expect that the product can be supplied within the stated or a reasonable period.
3. Destinations and delivery estimates
Available destinations, carrier options, estimated delivery window and shipping charge are shown at checkout or confirmed in writing before the order is accepted. International delivery commonly takes longer than domestic delivery because of transport capacity and customs clearance. An estimate is not a guaranteed arrival date unless we expressly agree otherwise.
4. Shipping charges, tax and import duties
The order summary states the product price, shipping charge and tax collected by us. For cross-border delivery, the recipient may be responsible for import duty, VAT, customs fees or brokerage unless the checkout or applicable Incoterm states that those amounts are included. Refusal to pay destination charges may result in return or disposal costs being deducted from any refund where permitted by law.
5. Tracking
Where tracking is available, we send the carrier and tracking reference after dispatch. Tracking can take up to 48 hours to update. A carrier’s “delivered” scan may identify a reception desk, parcel locker or safe location at the delivery address.
6. Address accuracy and changes
Customers must provide a complete, accurate address and reachable contact number. Request a correction before dispatch. We cannot guarantee rerouting after dispatch. Additional carrier charges caused by an incorrect address, repeated delivery failure or unclaimed parcel may be charged or deducted from a refund where permitted.
7. Delays
Weather, customs, security checks, carrier disruption, battery-transport restrictions, public holidays and events outside reasonable control may delay delivery. We will provide material updates available to us. If supply becomes impossible or an excessive delay occurs, contact us to discuss cancellation, replacement or refund rights.
8. Lost, damaged or missing parcels
If tracking does not update for an unusual period, or a parcel is marked delivered but cannot be located, contact us promptly so we can open a carrier investigation. Report visible damage, missing contents or an incorrect item within 7 calendar days after delivery where reasonably possible. Keep the outer parcel, label and packaging and provide photos. Remedies follow our Returns & Refunds Policy.
9. Risk and title
For consumer retail orders, risk passes when the goods are delivered to the customer or a person identified by the customer, subject to mandatory law. Title passes after full cleared payment. Different risk and title terms may apply to B2B transactions under the agreed Incoterm.
10. Export and product restrictions
Wearables contain lithium batteries and wireless technology and may be subject to carrier, aviation, customs, sanctions, export-control or local certification restrictions. We may decline an unsupported destination and refund the affected order. The customer is responsible for lawful use and import except to the extent we expressly undertake that responsibility.
11. Contact
For delivery support, email support@ikingstarfit.com with the order number and destination country, or use our Support Center.