The purchase screen will identify the plan, features, price, currency, billing interval, renewal terms, trial (if any) and payment provider before you confirm. Do not subscribe if those details are not displayed clearly.
1. Provider and scope
This policy applies to KINGSTARFit subscriptions supplied directly by KINGSTAR INTERNATIONAL ENTERPRISE LIMITED. A plan purchased through Apple App Store, Google Play, a distributor or another partner is also subject to that channel’s billing and cancellation rules.
2. Free and paid features
Supported KINGSTAR FIT devices may use core pairing, synchronization, settings and basic records without a Premium plan. A paid plan provides only the additional features described on the purchase screen, which may include enhanced reports, content, cloud or AI-assisted features. Device model, country, language, firmware and phone compatibility may affect availability.
3. Automatic renewal authorization
Unless a non-renewing period is expressly offered, a subscription renews automatically at the displayed interval until cancelled. By subscribing, you authorize the original payment channel to charge the then-applicable price and tax to the saved payment method at each renewal. The purchase receipt identifies the billing channel.
4. Trials and introductory offers
If a trial or promotional price is offered, the purchase screen states its duration, eligibility and the price that applies afterward. Unless cancelled before the displayed conversion time, the plan converts to a paid, renewing subscription. One trial or introductory offer may be limited to one person, account, payment method or household. Promotion-specific terms apply.
5. How to cancel
- Direct web / Stripe purchase: use the billing or subscription-management link in your account or receipt. If it is unavailable, contact us before renewal.
- Apple App Store: cancel through the Apple ID subscription settings.
- Google Play: cancel through Google Play subscriptions.
- Partner or reseller: use the channel shown on the receipt or contact that seller.
Cancellation takes effect at the end of the current paid period unless the purchase screen states otherwise. Access continues until then. Cancel before the next renewal time shown by the billing channel. Deleting the App, unpairing a device or closing a KINGSTARFit account does not necessarily cancel a subscription billed by an app store or partner.
6. Refunds
Subscription refund eligibility is described in our Returns, Refunds & Disputes Policy. Cancellation alone stops future renewal and does not automatically refund a current or partially used period. App-store and reseller purchases must be refunded by the original billing channel unless it directs otherwise.
7. Price or plan changes
We may change a plan, price or included features for a future renewal. For a material price increase to a direct subscription, we will give at least 30 days’ advance notice by email, in-App message or account notice, unless a shorter period is required for tax or law. The notice explains when the change applies and how to cancel. Where affirmative consent is legally required, we will obtain it.
8. Failed payments
If a renewal payment fails, the payment provider may retry it and request an updated method. We may provide a short grace period, limit paid features or end the subscription after reasonable notice. Outstanding amounts remain payable where legally valid, but we do not charge periods after an effective cancellation.
9. Taxes and currency
The purchase screen identifies the transaction currency and any tax collected. App stores and payment providers may determine local currency conversion, tax, invoice format and posting date.
10. Suspension or discontinuation
We may suspend paid features for fraud, security threats, unlawful use or material breach of the Terms. If we permanently discontinue a prepaid direct plan for reasons not caused by the user, we will provide continued access for the paid period, a reasonable replacement or a pro-rata refund, as appropriate.
11. Billing support
Email billing@ikingstarfit.com with the account email, charge date, amount and receipt reference. Do not send full payment-card details. We normally acknowledge billing inquiries within two business days.