Start every request by emailing support@ikingstarfit.com or using our Support Center. Include the order number, item, reason and supporting photos where relevant. Do not send a return before receiving written authorization and the correct return address.
1. Order cancellation
You may request cancellation before dispatch. If the order has not entered fulfillment, we will cancel it and refund the captured payment. Once dispatched, the physical-product return process applies. We may cancel and refund an order if we cannot supply it, detect a material pricing or stock error, cannot verify payment, or cannot lawfully ship to the destination.
2. Change-of-mind returns for retail hardware
Unless a product page or order confirmation states otherwise, an individual consumer may request a return within 14 calendar days after delivery. To qualify:
- the product must be in its original condition, with no damage, alteration or account lock;
- all accessories, manuals, charging items, gifts and original packaging must be included;
- proof of purchase from an authorized direct channel is required; and
- the product must be packed safely and sent using the authorized return instructions.
For hygiene reasons, a smart ring, wearable or ear-contact accessory that has been worn beyond what is reasonably necessary to inspect fit and condition may not qualify for a change-of-mind return. This restriction does not apply to a verified defect or rights that cannot lawfully be excluded.
3. Damaged, incorrect or defective goods
Report visible shipping damage, a missing item or an incorrect item within 7 calendar days after delivery where reasonably possible. Provide photos of the parcel, label, product and damage. For a suspected manufacturing defect, follow the Limited Warranty. We will assess the issue and may repair, replace or refund the affected item as appropriate.
4. Non-returnable items
Except where defective or required by law, returns are not accepted for:
- personalized, engraved, private-label or made-to-order products;
- products damaged by misuse, accident, unauthorized repair, liquid exposure outside the rated use or missing parts;
- opened consumables, hygiene seals or accessories identified as non-returnable before purchase;
- gift cards, redeemed digital codes or services already fully performed; or
- wholesale, OEM / ODM and distributor orders governed by separate agreed terms.
5. Return shipping
For an approved change-of-mind return, the customer pays return shipping and is responsible for the parcel until received. For a verified wrong, damaged or defective item, we will provide or reimburse reasonable standard return shipping. Original express shipping, import duties and handling charges are not refundable for a change-of-mind return. The Hong Kong registered office is not a return warehouse.
6. Inspection and refunds
We inspect returned goods after receipt. If approved, the refund is sent to the original payment method within 10 business days after inspection. A bank, card network, Stripe or app store may require additional time to post the credit. We may deduct a reasonable amount for missing items or diminished value caused by handling beyond normal inspection, where permitted by law.
7. Subscription and digital-service refunds
Cancelling a subscription stops future renewal but does not automatically refund the current billing period. For a first subscription purchased directly from us on the web, a refund request may be made within 7 calendar days after the initial charge if the Premium service has not been materially used. Duplicate charges, verified unauthorized charges and a material failure to provide the purchased service will be reviewed promptly. Renewals and partially used periods are otherwise non-refundable except where required by law.
Apple App Store, Google Play or another reseller controls refunds for purchases it processed. Request the refund through that original channel. See our Subscription & Cancellation Policy.
8. Payment disputes
Contact us first about an unfamiliar or incorrect charge so we can investigate quickly. Provide the amount, date and account email, but never send a full card number. This process does not restrict any right to contact the payment provider or card issuer.
9. Statutory rights
This policy adds to, and does not exclude, consumer rights or remedies that cannot be excluded under applicable law. We do not limit remedies for goods or services that are materially misdescribed or not supplied.