Privacy Policy

1. Scope

This policy applies to this website, KINGSTARFit accounts and connected services, direct sales, subscriptions, product registration, customer support and other interactions that refer to this policy. A product, partner service or app-store channel may provide an additional notice; that notice applies together with this policy.

2. Personal data we may collect

• Identity and contact data: name, email, telephone number, country, delivery address and company details.
• Account data: login identifiers, settings, language, consent choices and support history.
• Order and subscription data: products, plan, amount, currency, tax, delivery status, invoices and payment status. Payment providers process full card or wallet credentials; we generally receive a token, limited card details and transaction result.
• Device and technical data: device model, serial or device identifier, firmware, App version, phone operating system, IP address, logs, diagnostic events and Bluetooth connection status.
• Wellness and activity data: information a supported device records or that a user enters, such as activity, sleep and general wellness measurements. These data are not medical records and our products are not emergency services.
• Communications: messages, attachments, survey responses and records needed to resolve an inquiry.
• Website data: pages viewed, browser information, approximate region and cookie choices as described in our Cookie Policy.

3. How we use personal data

• Provide accounts, device pairing, synchronization, settings, reports and requested App features.
• Process orders, payments, subscriptions, shipping, returns, warranty and customer support.
• Authenticate users, prevent fraud, secure systems and investigate misuse or payment disputes.
• Maintain, troubleshoot and improve products, firmware, App performance and service reliability.
• Meet accounting, tax, regulatory, safety, product-recall and legal obligations.
• Send service communications and, only where permitted, marketing selected by the user.
• Create aggregated or de-identified statistics that do not reasonably identify an individual.

4. Personal Information Collection Statement

Supplying personal data through our forms, account registration, checkout or support channels is generally voluntary. Fields marked as required are needed to provide the requested account, response, order, delivery, payment, warranty or subscription. If required data are not supplied, we may be unable to provide that service.

We use the data for the specific transaction or inquiry, account and device administration, customer support, fraud prevention, legal compliance and service improvement. The classes of persons to whom data may be transferred are described below. You may request access to or correction of your personal data by contacting our Privacy Lead using the details in Section 12.

5. Classes of transferees

We may disclose relevant data, on a need-to-know basis, to:

• payment processors, app stores, banks and fraud-prevention providers;
• cloud hosting, analytics, communications, customer-support and form-processing providers;
• logistics providers, warehouses, repair centers, manufacturers and after-sales partners;
• professional advisers, auditors, insurers and corporate service providers;
• distributors or business customers where needed to support a co-branded or partner product;
• regulators, courts, law-enforcement bodies or other persons where disclosure is required or permitted by law; and
• a buyer, investor or successor in connection with a genuine corporate transaction, subject to appropriate confidentiality safeguards.

We do not sell personal data for money.

6. Direct marketing

We will not use personal data for direct marketing without providing the information and obtaining the consent or indication of no objection required by applicable law. Marketing messages identify an unsubscribe method. Service notices about an account, order, safety issue or subscription are not marketing.

7. Retention

We keep personal data only as long as reasonably necessary for the stated purpose, including to provide an active account or subscription, meet warranty and support commitments, maintain transaction and tax records, resolve disputes, prevent fraud and comply with law. Retention periods vary by record type. When data are no longer required, we delete, anonymize or securely isolate them, subject to backup cycles and legal holds.

8. International processing

Our users, service providers and product operations may be located outside Hong Kong. Data may therefore be processed in Hong Kong, Mainland China or other locations where our vetted providers operate. We use contractual, organizational and technical measures appropriate to the data and applicable legal requirements.

9. Security

We use access controls, encryption in transit, service-provider reviews, logging and operational procedures designed to protect personal data. No internet service is completely secure. Users should use a unique password, protect their phone and contact us promptly about suspected unauthorized access.

10. Children

Direct online purchases and subscriptions are intended for adults able to enter a contract. If a product supports a child or dependent profile, the parent or legal guardian must create and manage that profile and provide any required permission. Contact us to report data submitted by a child without appropriate authorization.

11. Your choices and rights

Depending on applicable law, you may request access to, correction or deletion of certain data; withdraw consent; object to direct marketing; change App permissions; or close an account. Certain transaction, security or legal records may need to be retained. Cookie controls are available through “Cookie Settings” in the footer.

12. Access, correction and privacy contact

Address requests to Privacy Lead, KINGSTAR INTERNATIONAL ENTERPRISE LIMITED at support@ikingstarfit.com or by post to Unit B, 13/F, Shing Lee Commercial Building, No. 8 Wing Kut Street, Central, Hong Kong. State “Personal Data Request” and describe the data and request. We may verify identity and may charge a reasonable fee where permitted by the Personal Data (Privacy) Ordinance.

13. Changes

We may update this policy as services or legal requirements change. The current version and effective date will remain available here. Material changes affecting an active account may also be notified through the App, website or email.